Repair Centre Location:

Motherwell | North Lanarkshire

TTG Phone Number:

01698 533212

Customer Service Email:

cs@thetechguys.site

Customer Information

Important Customer Information

If you are a residential customer of The Technology Guys Ltd we will collect your device via our courier service Free of Charge within the current locations
(Motherwell, Cleland, Newmains, Bellshill, Airdrie, Wishaw, Uddingston, Bothwell, Hamilton, Coatbridge,)

If your location is outwith our free collection area there will be a charge of £15

Collections and Delivery Times
Monday – Friday: 9am – 5pm
Saturday: None
Sunday: None

We do not offer a service where we will enter your residential home to fix your devices all residential clients will have their device shipped to our repair centre

Depending on the repair needed we can also offer a remote support repair where your device will not leave your premises

We ask that you package your device correctly for our courier collections

Desktop
Put your desktop computer within a box with bubble wrap or other material to fill the blank space we do not require any mouse or keyboard or monitor just the desktop tower

Laptop
Put your Laptop within a box with bubble wrap or other material to fill the blank space we do require the charging cable for your laptop

At The Technolgy Guys Ltd, we try to keep everything as smooth as possible so we have a few rules regarding payments 

Business customers

If you have a business account with us you have to options for payments

Invoicing or card/cash payments

Invoice payments: within 14 days of getting your invoice

card/cash payments: will be on completion of job

Residential Customers

If you have a residential account with us

you can make a payment at the time of booking your repair job or on the repair been completed

 

Please note that no devive will be redelivered before payment is complete

You prefer not to send off your device for repair we can still help with our remote support sessions

Payment

All sessions will be paid for at the time of booking

Session Length

Min – 1hr

Requirements
The device must turn on
The device must have an internet connection
Must be either a Windows Computer or an Apple Mac Device

Time Slots

when you contact The Technology Guys Ltd for our remote support service we will book a 1hr time slot and take payment at the same time. You will be required to download and run a file to allow us to temporarily connect to your device on the day